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Return Policy

Introduction
Welcome to Confiserie Tulipaneta. This return policy is designed in compliance with Spanish legislation, including Royal Legislative Decree 1/2007 and EU Directive 2011/83/UE, tailored to the nature of our confectionery products. We strive to ensure customer satisfaction, but due to the perishable nature of the products, there are legal and practical limitations.

Right of Withdrawal
In accordance with Spanish law, consumers have a period of 14 calendar days to exercise their right of withdrawal for distance purchases (e.g., through our online store or Merchant Center), without needing to provide a reason, starting from the date of receipt of the product. However, this right does not apply to:
- Perishable products, such as sweets, cakes, and other confectionery items that may deteriorate or expire quickly.
- Products that, after delivery, have been inseparably mixed with other goods (e.g., if partially consumed).
Therefore, we do not accept returns of opened, partially consumed confectionery products or those whose expiration date has been compromised.

Returns for Defects or Non-Conformity
If you receive a defective product (e.g., with visible damage, in poor condition, or different from the order), you are entitled to a return or replacement. To do so:
- You must notify us within 7 calendar days from the receipt of the product.
- The product must be intact, in its original packaging, and accompanied by the invoice or proof of purchase.
- Contact us via This email address is being protected from spambots. You need JavaScript enabled to view it. or +34 672 145 922 to coordinate the return.
After verifying the defect, we will refund the full amount, including the initial shipping costs, within a maximum of 14 calendar days from the receipt of the returned product, using the same payment method.

Return Costs
The direct costs of return will be borne by Confiserie Tulipaneta in the case of defective or non-conforming products. For withdrawals (if applicable), return costs will be the responsibility of the customer, unless we have explicitly offered to cover them.

Exceptions
Returns are not accepted in the following cases:
- Personalized products (e.g., cakes with names or specific designs).
- Products whose expiration date is nearing or has expired due to the time elapsed.
- Products returned after the established deadline or in poor condition.

Contact and Complaints
For any questions or complaints, please contact us:
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Phone: +34 672 145 922
- Address: Carrer de Praga, 40, Horta-Guinardó, 08024 Barcelona
We are committed to resolving your issues quickly and in accordance with the law.

Updates
This policy may be updated periodically. The latest version will be available on our online store or upon request.